Terms & Conditions
Payment and Promotions
Bookings are made via our website only and payment is required at the time of booking. By making payment, you agree to Devon Dog Pool’s Terms and Conditions in full.
Promotions and discount codes are not valid in conjunction with any other voucher code or offer, unless otherwise stated.
Promotions and discount codes entitle you, at the time of ordering, to a saving on a new order placed via our website.
We reserve the right to decline orders where, in its opinion, a promotion code is invalid.
Promotion codes are only valid on specific sessions, while stock last and may be withdrawn at any time.
Only one code can be used per order.
Bookings made using Promotions and discount codes are subject to Devon Dog Pool cancellations and refunds policy.
Cancellation and Refunds
We have a strict no refund policy.
Should you wish to cancel your Devon Dog Pool session, please note that Devon Dog Pool can only provide a voucher for an alternative session if you provide 7 days notice in writing to bookings@devondogpool.com.
For any cancellations made by Devon Dog Pool, the customer will receive their payment back in full. We reserve the right to cancel at any point. Any special requests made are requests that we may not be able to fulfil.
Parking
Devon Dog Pool has reserved bays for parking at the rear of the facility. Please use only these bays.
One car per booking only. Please arrive and leave no more than 10 minutes before and leave no more than 20 minutes after your session to allow parking for other users.
Session Details
Each slot is 30 minutes in duration and is valid only for the agreed upon time. It will not be extended if you are early or late
Due to the nature of swimming for dogs, your dog/s will not be encouraged to swim for longer than 20 minutes. *It has been asserted that 1 minute of swimming for dogs is roughly equivalent to 1 mile of running.
Your 30 minute slot includes the time taken to enter and exit the pool and surrounds. You must exit the pool area swiftly by the end of your session to allow access for the next user.
If you choose to enter the pool with your dog, you do so at your own risk. Owners must be over 16 and over 1.4m tall. Please contact us if more than 1 adult wishes to enter the pool. Waders/wetsuit are advised but not provided.
Medical and Behavioural Details
All users both human and canine should be in good health and it is your responsibility to ensure that the pool, the pool chemicals and the pool environment will not affect any medical condition they suffer from by your doctor or vet in a consultation if necessary.
All dogs must be fully vaccinated or titre tested. We reserve the right to ask for evidence thereof.
You MUST inform us at the time of booking if your dog/s is/are reactive, or unsociable, or has/have a history of biting. We reserve the right to ask further questions or to ask for the dog/s to be muzzled.
Any dog/s booked into a session showing signs of aggression to others will be asked to leave.
Any opinions given by Devon Dog Pool staff whether solicited or not, are just their opinion and are not to be mistaken for professional advice.
You are responsible for your dog/s at all times.
Cleaning and Damages
All dogs MUST have their claws clipped short to prevent punctures to the pool liner. Entry may be refused if your dog has sharp/long claws.
Any humans entering the pool must remove jewellery and have long hair tied back.
All dogs must be clean on arrival. Any dogs that are not clean will not be allowed entry to the pool and no refund will be given.
You are responsible for clearing up after your dog. Please ensure that your dog has been to the toilet before a Devon Dog Pool session. Though unlikely to occur, if your dog/s defecate in the pool you will be charged a £50 cleaning fee.
No furniture or equipment is to be removed from the pool complex.
Any damages at all, must be paid for in full by the person booking the Devon Dog Pool session.
By paying for a session the individual that pays (payer) enters into an agreement with Make Waves Swim School Ltd trading as Devon Dog Pool, that any damage during their session (or discovered after that slot), however caused, shall be paid for in full by the payer. The payer will receive written confirmation of the cost of repairs required for any damage and be required to pay for those repairs within 14 calendar days of receiving the written confirmation of cost and repairs.
Rules of Use
No Food in the pool or surrounds, including changing areas.
No glass or breakables in the pool or surrounds, including changing areas.
No diving.
Humans to walk only.
No one is to use the pool under the influence of alcohol or drugs.
No pushing, shoving or throwing dogs.
Any breaking of the rules will immediately terminate your booking and you will be asked to leave with no refund.
Photography
Devon Dog Pool reserves the right to take photos and/or videos during your session to use for training and marketing purposes. If you do not wish to be photographed or videoed, please let us know in writing at time of booking.
You may take photos and videos of your own dog/s. We will, if able, on request assist so you may be in the images with your dog/s. We would love a social media tag for any images you decide to post.
Privacy and Data Protection
Make Waves Swim School Ltd trading as Devon Dog Pool is committed to maintaining your privacy. We collect and store data on our attendees supplied directly by our clients via booking forms, emails, social media, telephone and face to face conversations. We use this information to organise, structure and plan our sessions that you have paid Devon Dog Pool to provide. We promise not to hold ANY third party information about you. Devon Dog Pool only collects data in relation to the completion of safe swimming sessions and will not retain information that is not necessary.
Make Waves Swim School Ltd trading as Devon Dog Pool and “we” include the session staff and administrative staff contracted to manage, organise and oversee the sessions provided.
Make Waves Swim School Ltd trading as Devon Dog Pool will NOT, without your prior permission, sell, publish or share information you have entrusted to us.